You can check the validity of your purchase on the back of your ArenaCard. It is valid until the end of one Bundesliga season, for example 2011/2012 or 2012/2013. Left-over credits on your ArenaCard can be refunded in cash or transferred to your account up to two years after expiry (cutoff date: 30 June).
Valid until the end of the 2009/10 Bundesliga season remaining credit can be refunded or transferred until the end of the 2011/12 Bundesliga season.
Valid until the end of the 2011/12 Bundesliga season remaining credit can be refunded or transferred until the end of the 2013/14 Bundesliga season.
Transfer to a new card:
New cards are available at the automatic and mobile pay stations on levels E2 and E6, in the ticket canyon on the Esplanade or from our service personnel.
Left-over credits on the expired card can be transferred to the new card at the pay stations and the ticket canyon on the Esplanade.
Checkouts are available in the three ticket canyons (south-east, south-west and north) on match days.
Refunds cannot be issued outside of match days. However, credits can be transferred to another card via the special ArenaCard machines.
Cash refunds can only be issued on match days!
You can also send us the card via post. The monetary equivalent of the remaining credit will then be transferred on to your account (processing charge: 1) For more information please read our Terms and Conditions.